Built for veterinary groups
AI-powered out-of-hours call handling for veterinary groups
VetVoicemail gives your entire network a single, intelligent triage layer that answers every call, captures clinical detail, and escalates emergencies to the right on-call vet — across every branch, every night, without adding headcount.
- 24/7
- availability, every branch
- < 3s
- average answer time
- 100%
- calls captured & logged
Incoming call — 02:47 AM
"One of our dairy cows is down and not responding — she calved two days ago…"
AI triage assessment
Urgency: High — Suspected milk fever / hypocalcaemia. Farmer advised to keep animal comfortable. On-call vet dispatched.
Dispatched — 02:48 AM
On-call vet notified via SMS & call. Case notes forwarded to practice management system.
Platform capabilities
Everything a veterinary group needs, nothing it doesn't
Purpose-built for multi-site veterinary operations. VetVoicemail replaces fragmented out-of-hours processes with a single, auditable, always-on platform.
Multi-site, single platform
Roll out across every branch from a central dashboard. Per-site routing rules, on-call schedules, and escalation policies — configured once, applied everywhere.
Seamless PMS integration
Connects with leading practice management systems so call notes land straight in the patient or herd record — no double entry, no lost paperwork.
Intelligent triage & escalation
Every call is assessed against veterinary triage protocols. True emergencies reach your on-call vet in seconds; routine enquiries are queued for morning.
Complete call visibility
Searchable transcripts, AI-generated summaries, and real-time dashboards give management full oversight without listening to a single recording.
Small animal, large animal, mixed
Triage protocols built for companion animals, equine, farm, and mixed practices. The AI adapts its questioning and urgency assessment to the species involved.
Scales with your group
Whether you operate 10 branches or 500, VetVoicemail handles unlimited concurrent calls with consistent quality and zero additional infrastructure.
How it works
From ring to resolution in under 60 seconds
A fully automated workflow that replaces your out-of-hours answering service — with better accuracy, instant availability, and a complete audit trail.
- 01
Call comes in
A client calls your practice out of hours — whether it's a pet owner, a farmer, or a yard manager. VetVoicemail answers instantly — no hold music, no voicemail, no missed calls.
- 02
AI gathers details
Our veterinary AI conducts a structured conversation: species, symptoms, onset, severity. It captures everything your on-call vet needs.
- 03
Triage & escalation
Each case is assessed against clinical protocols. Emergencies trigger an immediate alert to the on-call vet. Routine cases are logged for morning review.
- 04
Notes hit your PMS
A complete call summary — transcript, triage outcome, and owner contact details — is pushed straight into your practice management system.
Integrations
Plugs into the systems you already use
No rip-and-replace. VetVoicemail connects to your existing PMS, telephony, and communication stack — so your team keeps working the way they're used to.
Practice Management Systems
- RoboVet
- Merlin
- Teleos
- Animana
- Spectrum
- Cornerstone
- Custom / API
Communication & Alerts
- SMS
- Phone escalation
- Webhook / API
Telephony & Infrastructure
- VoIP / SIP trunk
- Number porting
- IVR handoff
- Landline forwarding
- Mobile forwarding
- Multi-carrier support
Don't see your system? We build custom integrations at no extra cost. Talk to our team to discuss your stack.
Ready to transform your out-of-hours service?
Our team brings decades of veterinary, farming, and technical experience across the USA and Europe. VetVoicemail is purpose-built for companion animal, equine, farm, and mixed practices. Book a 30-minute demo tailored to your group's needs.
Frequently asked questions
Have a question we haven't covered? Book a call with our team.
How does VetVoicemail handle clinical triage?
Our AI follows structured veterinary triage protocols to assess urgency. True emergencies are escalated immediately to your on-call vet with a full call summary, while routine enquiries are logged and queued for the next working day.
Can it work with our existing phone system?
Yes. We integrate with all major telephony setups — VoIP, SIP trunks, landline forwarding, or mobile forwarding. We can port numbers or simply redirect your out-of-hours calls, whichever approach suits your infrastructure.
How long does it take to roll out across all our branches?
A typical multi-site deployment takes 2–4 weeks from kickoff to go-live. We handle integration, testing, and training. Most groups start with a pilot at a handful of sites before rolling out network-wide.
Does it work for large animal and mixed practices?
Absolutely. VetVoicemail handles companion animal, equine, and farm calls with species-appropriate triage. The AI adapts its questions and urgency assessment based on the animal involved — from a colicking horse to a calving difficulty.
What practice management systems do you integrate with?
We have native integrations with RoboVet, Merlin, Teleos, Animana, Spectrum, Cornerstone, and more. If you use a different PMS, our engineering team will build a custom integration as part of your onboarding — at no additional cost.
How do you handle peak call volumes?
VetVoicemail scales automatically. Whether you receive 10 calls or 10,000 over a busy weekend, every call is answered in under 3 seconds with no degradation in quality or accuracy.
Can we customise the call flow per branch?
Yes. Each branch can have its own greeting, triage rules, escalation contacts, and on-call schedule. Changes are made from a central dashboard and take effect immediately.
What reporting and oversight do you provide?
You get a real-time dashboard with call volumes, triage outcomes, average handle times, and escalation rates — filterable by branch, region, or time period. Monthly executive reports are also available.
What does the pricing model look like?
We offer volume-based enterprise pricing tailored to your group size and call patterns. There are no per-seat fees or hidden charges. Contact our team for a proposal based on your specific requirements.